Privacy and cookies policy
We at Nutritions Intact India Private Limited (“We”) respect your Privacy and are committed
to protecting it through our compliance with our Privacy Policy.
This Privacy Notice governs the manner in which www.nutritionsintact.com
collects, uses, shares, maintains and discloses Personal Data collected from
users (each, a “User”, “you”) of the website (“www.nutritionsintact.com”).
We encourage you to read our Privacy Notice on a regular basis and
whenever you intend to provide Personal Data to us. We may amend this Privacy
Notice from time to time to reflect changes in our data handling practices.
Website collects, processes, uses, storages, discloses, transfers, or
otherwise makes available (“Processing”, “Process” or “Processed”) your
Personal Data as legally permitted under Digital Personal Data Protection Act,
2023 and other in-scope Data Protection Regulations.
The privacy practices set forth in this Privacy Notice are for this
website only. If you are re-directed to other websites or provide personal data
to any of those websites, please review the privacy notices posted at those
websites.
Data We Collect About You and How We Collect It
- Personal Data That You
Give Us: We receive and store
any data you provide in relation to our Services. You can choose not to
provide certain data, but then you might not be able to take advantage of
many of our Services. Examples of what data you give us includes your
first and last name, contact details such as your email address and phone
number, payment information such as but not limited to credit/ debit card
number, expiration date. We may also gather information about your access
to our website, order history, no. of times you have visited our website
and the services/products accessed/purchased by you at our website. This
information is used by us to personalize your shopping experience, to
process your transactions, deliver your orders, process payment and to
make communication regarding your order and/or our products and services.
The name, contact number, postal and e-mail address are used by us for
contacting you for the fulfilment of your order, sending you information
and promotional codes and notifying you about any offer, updates, or new
service. The information is also used by us staff members/fulfilment
partners, who are involved in the completion of your transaction.
- Personal Data That Is
Collected Automatically: We
automatically collect and store certain types of data about your use of
our Services, including data about your interaction with our website and
services availed through our website. This data is used by us to
personalize your shopping experience, to process your transactions,
deliver your orders, process payment and to make communications regarding
your order and /or our products, offers and services. Like many websites,
we use “cookies” and other unique identifiers, and we obtain
certain types of information when your web browser or device accesses our
Services and other content served by or on behalf of us on other websites.
Examples of what Personal Data we collect includes the
internet protocol (IP) address used to connect your computer to the
internet, purchase and content use history, browser and device
information, browsers you used to access our Site and services, webpages
viewed, time spent on webpages, links clicks, transactions entered,
site-navigation patterns, referring website addresses and other diagnostic
data from your use and interaction with our Site. Please refer to out
Cookie Policy on details around how we collect and process your personal
data.
- Entering a Contest or
Promotions: If you participate in a
promotion, we will collect name, contact information, and any other
information that you choose to include on the form. If you are an account
holder, we may note in your account that you participated in a promotion.
How we use your data
We may use the data that we collect or that you provide to us, including
any Personal Data:
- For processing your orders, contact you
in relation to your order (for example tracking your order, an item is out
of stock, payment hasn’t cleared or just to let you know that we’ve saved
your basket for you etc.) and to pass your payment information onto our
payments processing partners.
- For marketing and advertising purposes,
such as to communicate with you about our products and services and those
of our subsidiaries, affiliates, and parent companies that may be of
interest to you.
- For administrative purposes, such as to
register you for, or notify you that you are a winner of a contest or
other promotion; to assist you with managing your account and passwords;
for technical support; to maintain security and operability of our Website
(including for debugging purposes); to provide reports to prospective partners,
service providers, regulators, and others; to implement and maintain
security, anti-piracy, fraud prevention, and other services designed to
protect you and us; to enforce this privacy policy notice, our Terms of
Use, and other policies.
- For customer service purposes, such as to
respond to your queries and requests.
- To undertake, with your consent,
marketing campaigns and any other promotional activities such as providing
information about special events.
- To build our contact database once you
have made a purchase, completed a transaction and/or registered to receive
more information.
- Upon your opt-in, for research and
analytics, such as for internal market analysis, such as identification of
trends and measuring the amount of traffic to our Website; to improve our
Website, products, and customer experience; to understand what parts of
our Website are most popular or to improve upon our Website; to understand
our customer demographics; and for other research and analytical purposes.
- To deliver target advertising and coupons
if you have signed up or registered to receive this information.
- For legal compliance: to comply with
applicable legal or regulatory obligations, including to respond to a
subpoena or court order; to cooperate with law enforcement or other
governmental investigations; and as part of legal proceedings.
- For protection of us and others: where we
believe it is necessary to protect us and others, including, without
limitation to detect, prevent, and respond to fraud, security incidents, or
other issues where we believe it is appropriate to protect us and others.
Legal Basis of Processing Personal Data
With your use of this website, we may process your Personal Data based
on the following legal grounds:
- Your Consent – When you subscribe to Nutritions
Intact WhatsApp updates, create/register profile on the website, subscribe
to a newsletter, manage your cookie preference or in every other case
where you provide us with your clear and specific consent; or
- Our legitimate use
- For a specified purpose you voluntarily
provide your personal data to us for which you have not indicated to us
that you do not consent to the use of Personal Data; or
- When we use your Personal Data to comply
with laws; or
- When we improve our services, when we
detect and prevent fraud and abuse in order to protect the security of our
customers, ourselves, or others, and when we provide you with
interest-based advertising; or
- When we comply to any judgement, order or
decree relating to claims of a contractual or civil nature under any law
for the time being in force India.
Disclosure of Your Data
We may disclose Personal Data that we collect, or you provide to us as
described in this privacy policy notice:
1.
To our
subsidiaries and affiliates.
2.
To
contractors, service providers, and other third parties to develop or improve
our products, services and websites.
3.
To
contractors, service providers, and other third parties to administer a contest
or other promotion.
4.
To
advertisers and marketers, including ad networks for targeted advertising. We
do not use tracking technologies unless you opt-in on our website.
5.
To
suppliers and distributors of our products.
6.
To
contractors, service providers, and other third parties for email distribution
services.
7.
To
contractors, service providers, and other third parties for Website management.
8.
To third
party service providers as individually identified in this policy.
9.
To our
e-commerce platform, “Shopify”. For more information on how they collect/use
your information, please see their privacy notice
[https://www.shopify.com/in/legal/privacy].
10.
To a buyer
or other successor in the event of a merger, divestiture, restructuring,
reorganization, or other sale or transfer of some or all of Nutritions Intact’s
assets, whether as a going concern or as part of a bankruptcy, liquidation, or
similar proceeding in which personal data we hold is among the assets
transferred.
11.
As
necessary to fulfil the purpose for which you provide it.
12.
Otherwise
with your consent or in a manner disclosed by us when you provide the
information.
We may also disclose your Personal Data:
1.
To comply
with any court order, law, legal process, or law enforcement, including to
respond to any government or regulatory request.
2.
To enforce
or apply our terms of use, terms of sale, and other agreements with you,
including for billing or collection; and
3.
If we
believe disclosure is necessary or appropriate to protect the rights, property,
or safety of Nutritions Intact, our customers, or others.
Nutritions Intact employs appropriate safeguard for cross-border
transfers of Personal Data, as required by applicable local law(s).
Billing and Payments
We use third party payment processors to assist us in processing
your payment information securely. Such third-party processors’ use of your
Personal Information is governed by their respective privacy policies which may
or may not contain privacy protections as protective as this Privacy Policy. We
suggest that you review their respective privacy policies. We, however, ensure
that we partner only with those payment processors who comply with applicable
regulatory and industry standards.
Minors Data
The Site is not intended for individuals under the age of 18. We do not
intentionally collect Personal Data of children. If you are the parent or
guardian and believe your child has provided us with Personal Data, please
contact us at the Email ID below to request deletion.
Data Retention
We will retain your Personal Data (collected through online and offline
methods) for as long as it is necessary for the purposes described in this
Notice. We will also retain and use your Personal Data to the extent necessary
to comply with our legal obligations, resolve disputes, and enforce our legal
agreements and policies.
Even if we delete your Data, it may persist on backup or archival media
for audit, legal, tax or regulatory purposes.
Data Principal Rights
In this Section, we have summarized the rights that you may have under
the Digital Personal Data Protection Act 2023 (“the Act”). Some of the rights
are complex, and not all the details have been included in our summaries.
Accordingly, you should read the relevant laws and guidance from the regulatory
authorities for a full explanation of these rights.
1.
Right to
Access Information- You
may ask us to provide suitable privacy notices containing relevant information
about the collection and usage of your data. You may also ask us to provide you
with a copy of your Personal Data held by us, free of charge, in an electronic
format;
2.
Right to
Correction and Erasure– You may
ask us to correct, update and/or otherwise amend your inaccurate or incomplete
Personal Data held by us. You may also ask us to delete all your Personal Data
we hold;
3.
Right of
Grievance Redressal – You may
have grievances regarding the Website, the contents thereof or the Services.
You may reach out to Nutritions Intact customer support at customercare@nutirtionsintact.com . Our representative shall address any complaint
or grievance that is raised by you within a period of 30 days from the date of
raising of such complaint or grievance.
4.
Right to
Nominate – You have the right to
nominate any other individual who in the event of death or incapacity can
exercise the Rights on your behalf.
You may exercise any of your rights in relation to your Personal
Information by raising a Email request to us at customercare@nutirtionsintact.com. Please note that we may contact you and ask you
to confirm your identity to ensure that we do not disclose your Personal Data
to any unauthorized person, and that we may ask you to specify your request
before we perform any actions. Once we have confirmed your identity and understood
exactly what you would like us to do, we will handle your request in accordance
with applicable law.
If at any instance, access cannot be provided within a reasonable time
frame, NUTRITIONS INTACT shall provide you with a date when the information will
be provided. If for some reason access is denied, shall provide an explanation
as to why access has been denied.
Duties of Data Principals
In this section we have summarized the duties assigned to you under the
Digital Personal Data Protection Act, 2023 (“the Act”).
- To comply to the provisions of applicable
laws while exercising rights under the Act;
- To not to impersonate any other person
while providing his or her Personal Data;
- To ensure not to register false or
frivolous grievances or complaints with the Data Protection Board of India
(“the Board”).
Cross Border Data Transfer
Whenever we transfer personal data to countries outside India, we ensure
that the data is transferred in accordance with this Privacy Notice and as
permitted by the applicable laws on Data Protection. We adhere to Government of
India’s decisions on restriction of transfer of Personal Data to blacklisted
countries or use contracts with standard safeguards and similar measures under
applicable Data Protection laws for such transfers as may be notified by the
Central Government.
Data Security
We adopt appropriate data collection, processing and storage practices
and security measures to protect against unauthorized access, alteration,
disclosure or destruction of your Personal Data, username, password,
transaction data and data stored on our Site.
We use commercially reasonable and industry standard security
technologies and safeguards to protect the Personal Data that we collect and
use. We also expect our service providers to protect such Personal Data in the
same manner.
You should take steps to protect against unauthorized access to your
password, phone, and computer by, among other things, signing off after using a
shared computer, choosing a robust, unique password and keeping your log-in and
password private. If you have reason to believe that your interaction with us
is no longer secure (for example, if you feel that the security of your account
has been compromised), please
immediately notify us at customercare@nutirtionsintact.com.
Changes to this Privacy Notice
We reserve the right to change this notice from time to time. The date
the Privacy Notice was last revised is identified at the top. Any changes shall
be effective immediately upon the posting of the revised Privacy Notice. We
encourage you to periodically review this page for latest information on our
privacy practices.
If you have any questions or complaints about this Privacy Notice, the
practices of this site, or your dealings with this site, please contact us
at: customercare@nutirtionsintact.com.
You also have the right to complain to a Data Protection Board (“The
Board”) about our collection and use of Your Personal Data.